2019-20年单元计划
业务服务

使命宣言

商务服务部的设立是为了为学区提供业务支持，并促进学生取得成绩.
业务服务 provides sound fiscal management which enables 教师 和工作人员 to manage resources effectively, 促进学生实现其教育目标的过程, 确保本地区的财政稳定.  商务服务团队致力于为校园提供持续的沟通和培训, 有效和高效的系统和程序, 以及创造收入和节约成本的策略.  商务服务部力求提供高标准的服务，以满足地区和社区的需要.

项目描述

业务服务 is located on the third floor of the Student and Administrative Services building on the main campus.  这个部门由代表14个国家的14个人组成.0名相当于全职的雇员.  学生雇员也由系里雇用.  本部门设有以下职位:
�	商务服务总监.0 FTE
�	薪资主管1.0 FTE
�	工资技术员2.0 FTE
�	高级会计文员7.0 FTE
�	二级会计文员(一).0 FTE
�	会计2.0 FTE
业务服务 is responsible for administrative and business operations such as accounting (including auxiliary and foundation), 预算发展, 计划及监察, 收银员, 应收账款, 格兰特报告/监控, 采购及应付帐款, 财政援助支出, 和工资.  部门的目标是为学生提供坚实的行政和财务服务基础, 教师, 和工作人员.
业务服务 ensures that the student-learning mission of the District is achieved by providing services that support effective and efficient implementation of the institution�s core foundational processes.

学生学习/行政单位成果(可选)

行政单位成果是以下列出的持续标准, along with notes regarding subsequent changes which have occurred since the standards were originally identified.

员工将报告预算转移, 请购单, 采购订单, 和产权调整是及时和准确地处理业务服务.

业务服务, 和IT部门一起, are working on implementation of self-service software which will allow users the ability to enter information directly into the District’s ERP system, 从而减少了将信息发布到系统中所花费的时间.

员工将报告说，在线访问使查看包括w -2在内的工资单信息变得更容易, 薪酬建议, 并留下结余摘要.

业务服务 and the IT Department are working on a self-service software implementation to make employee information more accessible for employees. 这将使信息直接通过ERP系统提供，而不需要使用MyBC门户.

学生, 教师, 员工会报告他们对商务办公室的服务水平感到满意.

业务服务 and the IT Department are working on a self-service software implementation to make access to services more accessible for employees. The goal for this piece is to add efficiencies to those served by allowing real-time access to information and the ability to make changes.

自标准确定以来的后续变化:

由于退休和员工流动，50%的业务服务团队已经被替换. This has caused significant strain to maintain and improve customer service levels while training new staff regarding job duties, 程序, 以及客户对服务水平的期望.

学生成就标准/目标(教学部)(可选)

学生成绩标准/目标(所有其他系)(可选)

The 业务服务 department has many strengths that benefit the District and allow better focus on the student and help ensure student success. 员工知识渊博，经验丰富, 并擅长与每个人面对面或通过远程沟通的方式进行沟通. 教职员工积极为学生服务, 教师, 并以最有效的方式雇佣员工, 包括对校园社区进行行政程序和流程的培训.

战略方向(可选)

The 业务服务 department supports the college in meeting its Strategic Direction and Priorities by focusing on how the services provided affect the student's experience at Butte College. 通过为校园社区的商业和财务需求提供帮助, 以有效管理资源的方式支持教职员工, 使学生实现其教育目标的管理流程更加顺畅, 通过稳健的财政运作，确保本区的财政稳定, 战略目标2.a.1, 2.b.2, 2.d.1和2.d.2人升职.

项目评审(可选)

过去与商业服务相关的调查包括对员工和学生的问题. 该调查包括有关当前流程和客户满意度的问题. 在审查回复后, 评价结果表明了后续行动的两个主要目标:

For students - Additional resources or methods of implementation are still needed for the appropriate use of system supported debit cards, 比如BankMobile的VIBE账户. 学生们的担忧往往集中在在校期间缺乏从卡中获取现金的来源, 以及来自提供银行服务的第三方供应商的支持. The District is continually researching options available in the rural campus location that meet the needs of the students.
For staff - Concerns have continued to be raised about various Business Services practices/程序 as it relates to the purchasing process. 许多人都参与了包括申请单在内的采购过程, 采购订单, 累赘的调整, 预算转移, 支出转移, 供应商设置, 发票签收, 支付发票, 以及邮寄支票. There were inefficiencies in the process that delayed a department’s ability to move quickly through this process. 已作出改进，以简化收款/付款程序, 例如，采购订单每周打印几次，预算/支出转账每天都要公布. 将继续对工作人员进行行政程序方面的培训, 确保所有员工都在提高他们对这些实践的正确方法的知识. 培训将包括旨在确定可以实施效率的新领域的对话.

部门目标

业务服务 will help the institution achieve success by being responsive to financial research requests and providing fiscal leadership that embodies the District's strategic initiatives. 业务服务部正努力改善以下目标:

继续为大学生提供坚实的行政和财务服务基础, 教师, 和工作人员.

提供员工发展和培训，以不断提高高质量的绩效, 多样化的员工, 致力于支持学院使命的业务运作.

在工作场所继续培养团队精神、团结精神、自豪感和专业精神.

采用技术提高效率，包括精简当前流程.

Cross-training 业务服务 staff on administrative and financial operations to ensure process improvements continue.

业务服务 will continue to review the portions of the District’s ERP system which are not currently being utilized, 特别是自助服务功能, 学生应收账款模块, 和预算模块, 确定未来实现的机会. 这些决定将根据执行困难程度和所需资源分配加以权衡, 以确定针对制度资源投资的潜在回报水平.

未来发展策略

策略一:校园传播

Develop additional and more effective methods of communicating and educating the campus community on various budget issues, 例如受限制的拨款程序, 采购问题, 以及薪资项目. 举办各种研讨会，并通过现有的规划委员会沟通问题.

倡议

支持学生，教师和员工的成功

支持的理由

有效的沟通是接触校园社区的关键. 进行论坛, 提供车间, 与常设委员会合作是传递战略信息的重要组成部分.

支持理论依据
支持以前的程序审查建议:是的
支持学生学习成果评估的变化:No
支持满足学生成就的标准和目标:是的
提高学生成绩:不
部门学习成果报告确定的解决策略:编号
解决突出的项目审查建议:No
支持学院的战略方向和优先事项:否

策略2 -简化系统和流程

业务服务 will work on developing systems and processes to reduce or eliminate the need for paper and paper storage whenever possible. 它将寻求利用现有的地区资产, 工具, 以及有效实施这些可持续成果的过程.

倡议

建模的可持续性
支持学生，教师和员工的成功
最大限度地利用资源支持学生学习

支持的理由

该学院一直致力于开发一个强大的太阳能项目. 它尽可能地利用节水方法. 可持续管理的下一步是减少纸张的使用和浪费. 通过这样做, 与文件存储相关的存储设施和维护的需要, 还有纸张消耗, 会大大减少.

支持理论依据
支持以前的程序审查建议:No
支持学生学习成果评估的变化:No
支持满足学生成就的标准和目标:是的
提高学生成绩:不
部门学习成果报告确定的解决策略:编号
解决突出的项目审查建议:No
支持学院的战略方向和优先事项:否

请求非财政资源

商务服务部将寻找可用的房间来举行常设培训会议. These trainings will be aimed at creating informal training time for employees who have formal District training but may need additional information or hands on tutoring regarding specific processes.

当前财政资源

The large number of grants the District receives has a significant impact on the volume of transactions that 业务服务 processes. Technology grants and other CCCCO grants and restricted funding sources significantly increases the revenue and expenses of the District. 业务服务团队目前有1个.由这些受限制来源资助的35个全职就业机会(范围从0至6个领域).1 .交通运输中的FTE降至0.职业发展道路中的职业教育. Preserving staffing levels is essential for maintaining customer service expectations of internal and external customers. A reduction in grant funding could lead to a negative reduction in 业务服务 staffing which could threaten the current level of customer service provided to the District.

增加请求

最初的优先级	程序，单位，区域	资源类型	帐号	目标代码	一次增广	持续的增加
描述	支持的理由		潜在的替代资金来源		优先级标准
1	业务服务、文档支持和保留	设备	11-000-280-1-672000-56411	56411	$7,500.00	$0.00
桌面扫描的硬件和软件访问，允许移动到一个减少纸张的工作环境.	The increased size of the College over the last several years has put a strain on the amount of documentation passing through 业务服务. 需要解决的问题, 文件, and then retain this paper load is reaching a saturation level in the Business Office as well as the record retention facilities. 过渡到纸张减少, 最终实现无纸化, 工作环境应提高效率，同时支持学院的可持续发展目标. The reduced work papers will also decrease the need for additional record retention facilities and reduce the amount needed for upkeep of the facilities.		定期维修(设施)		解决健康/生命/安全问题维持当前水平的持续运营(不包括赠款) 落实2019-2020年战略方向重点改进过程:a. Data and Reporting; b. 内部沟通
2	商业服务，地区报道	营业费用	11-000-280-1-672000-55730	55730	$8,000.00	$3,000.00
审计和精算报告，以满足国家的要求	学区必须每年进行一次独立审计. Professional fees have increased slightly each year over the last few years requiring additional funds to be budgeted to meet this requirement. 另外, the District is required to have an actuarial study performed at a minimum of every 2 years in order to meet our OPEB obligation. 要求提供8 000美元的一次性经费，以便编写两年一次的遵守情况报告.				维持当前水平的持续运营(不包括赠款)